Maintenance, Repair and Overhaul (MRO)
Aircraft MRO’s provide specific repair, service or inspection of aircraft products to their end customers, specifically aircraft owners and operators.
The service offering for our customers in this category consists in the provision of technical capability in the development of maintenance and inspection processes, as well as in the design and certification of approval of repairs to damage profiles which extend beyond the limits of the product OEM structural repair manual (SRM). The primary business model of an MRO is in the provision of these services within the agreed deliverables of the maintenance contract, including speed of turn-around, transparency of costing and meeting the capabilities of the service contract in terms of internal process competence, tooling and material availability.
Ever changing fleet plans and operational requirements will result in MRO demand in a smart model of management of part and material availability. The nature of this business profile results in a lack of visibility of repair requirements, creating challenges in the financial planning of materials, parts and labour activities, where the expectation is quick and efficient recovery of the component to a serviceable condition. Inter-Tec support of MRO customers with a model of standardisation of materials and processes, ensuring quick turnaround of components and minimisation of materials holdings. This managed fully in-house, offers real advantage to the MRO’s.
MRO customer satisfaction with our services is driven by our ability to fully appreciate and respect the current level of capability of the MRO, as well as to demonstrate a share of risk ownership associated with success in meeting the financial targets prescribed in end customer service contracts.
Statement of requirement format typically comprises: